Should the need arise; we will do our best to cancel an order at no charge provided the order is canceled by 5:00 pm on the day of order. We cannot guarantee that we can cancel the order before it ships. Glockgunstore.com will provide a refund or exchange on all other accessories found defective provided that the customer notifies us of the defect within 30 days of the item being purchased.
Glockgunstore.com will also arrange for the defective items to be picked up and returned to us by the original shipper. Please do not return packages prior to receiving a return authorization. Please use the Live Chat or “Contact Us” form to receive a return authorization. All non-defective returns are subject to a 10% restocking fee. All returns must be received within 30 days from the date of purchase in order to be considered for a return. Please do not return an order prior to receiving a return authorization. Returns not receiving prior authorization will be refused. Ammo cannot be returned due to safety reasons (no exceptions). Please use the Live Chat or “Contact Us” form to receive a return authorization.
Returns on firearms that have been transferred to you are not allowed. Firearms found to be defective or blemished may be returned so long as they have not been transferred by your FFL. Once a new firearm is transferred, it is considered used, even if unfired. It is the customer’s responsibility to fully inspect the firearm at their FFL prior to accepting it into their possession. We do understand that some manufacturer defects may not be identifiable upon initial inspection, however by purchasing a firearm from us, you agree that upon discovering a defect in your transferred firearm that you will work with the manufacturer for replacement or repair (in accordance with their warranty policy).